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SHIPPING & DELIVERY POLICY 

Brand: DAFWAY
Company: Hasan Yaman Foreign Trade (Sole Proprietorship)
Website: www.dafway.com
Email: info@dafway.com

This Shipping & Delivery Policy explains how and when orders are processed, shipped, and delivered to customers. By placing an order on our website, you agree to the terms outlined below.

1. Order Processing Time

  • Orders are processed within 1–3 business days after payment is successfully confirmed.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Customized or personalized products may require additional preparation time depending on production details.

2. Shipping Methods

We ship products through national and international courier companies.
Shipping options and costs are displayed at checkout before payment.

Shipping options may include:

  • Standard Domestic Shipping (Turkey)

  • Express Domestic Shipping (if available)

  • International Standard Shipping

  • International Express Shipping (DHL, FedEx, UPS — depending on destination)

3. Shipping Costs

  • Shipping fees are automatically calculated at checkout based on the customer's address, product weight/volume, and courier rates.

  • International shipments may vary according to region and courier availability.

  • In some campaigns, free shipping may be offered.

4. Delivery Times

Delivery times vary depending on the destination:

Domestic (Turkey):

  • Estimated delivery: 2–5 business days

International:

  • Europe: 4–10 business days

  • North America: 5–12 business days

  • Middle East: 4–10 business days

  • Rest of the World: 7–20 business days

These are estimated transit times. Actual delivery times may vary due to customs, courier delays, or regional logistics conditions.

5. Customs, Taxes & Duties (International Orders)

  • International shipments may be subject to customs duties, import taxes, or additional local charges depending on the destination country.

  • These fees are the responsibility of the buyer, as they vary by country and local regulations.

  • Dafway is not responsible for delays caused by customs inspections.

6. Address Accuracy

Customers are responsible for providing accurate and complete delivery details.

  • Orders shipped to incorrect or incomplete addresses may result in delays or additional shipping fees.

  • If the order is returned due to an incorrect address provided by the customer, reshipping costs must be paid by the customer.

7. Delivery Issues & Failed Delivery Attempts

If the courier cannot deliver the package:

  • It may be held at a local facility

  • A second delivery attempt may be made

  • The package may be returned to the Seller

Returned packages due to non-pickup or failed delivery attempts will only be re-shipped at the customer’s expense.

8. Damaged Packages at Delivery

If the package arrives damaged, the customer must:

  1. Request a Damage Report from the courier,

  2. Not accept the package before the report is completed,

  3. Contact us and share the report with photos.

Packages received without a damage report may not be eligible for replacement under courier policies.

9. Tracking Information

Once the order is shipped, a tracking number will be emailed to the customer.
Tracking updates are provided by the courier company.

10. Lost or Delayed Shipments

  • Dafway is not responsible for delays caused by courier services, weather conditions, or customs inspections.

  • If tracking information shows the package as lost, we will assist you in opening an investigation with the courier.

11. Contact

For all inquiries regarding shipping or delivery:

📧 info@dafway.com
🌐 www.dafway.com

Our support team will respond as quickly as possible.

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